Jobs at PlayOn

November 2, 2010 | Tracy's Blog

Technical Support Gurus Needed...

You know all about supporting software, you have done it and enjoy digging through logs to figure out what is going wrong. You are resourceful, reliable and friendly and like to work online and over chat and email. You write well. If this sounds like you, come join us.

Responsibilities Include:

  • Respond to customer technical and non-technical support requests via email
  • Help manage support on the forum, and encourage a community of user-based support.
  • Monitor a user support email queue and be able to manage open customer issues real-time
  • Understand and analyze technical support data logs from customers to help identify and troubleshoot issues
  • Provide concrete guidelines and feedback to improve the logging functionality in PlayOn to streamline support issues, and allow for user self-help

The Ideal Candidate Is:

  • A PlayOn user with multiple device consoles
  • High-energy and focused on quickly solving problems, both technical and basic in nature
  • Someone who loves the latest and greatest in technology
  • Understand the role of technical support in a software company  
  • Superior communication skills
  • Technically advanced WRT customer support tools, forums, and technical diagnostic tools

Must Have Skills:

  • Proficiency with Outlook, Thunderbird
  • Microsoft Office Products (Excel, Frontpage, Word, Powerpoint, Access, Visio)
  • Be a proficient web user with basic html editing ability
  • Basic understanding of SQL and web-based data solutions
  • Ability to learn web applications quickly.

If interested, please email us at jobs@playon.tv (and be sure to include your resume and summary of PlayOn experience).

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